Quality Translation Steps – How We Work
How to choose the best translation service
The translation industry is a huge industry and there are hundreds of translation companies with more popping up every day. Here you will find people working in the field from years and years with well-known names. Same is the case where you will find newbies in the industry who are just working on a trial to make out money. Now it totally depends on how you choose and what you choose for yourself. You will find as low prices as rock-bottom and as high as sky-high. In such situations, it makes the client indecisive, who is in search of perfect quality and price match. It’s confusing in such situations to decide because how can the same thing be so cheap and so expensive at the same time.
This is where you need to look up for a translation service that does not only promise you but delivers it with full perfection. To make this clear to you how do we work for you, we will make sure not to miss out on any point that would be important for our clients approach. Check below each of the quality translation steps that we take in order to provide high quality translation services.
No Borders Translations is available 24 hours a day, 7 days a week.
With each assignment we work by the following quality translation steps:
- Confirmation of your assignment per fax or e-mail.
- Conference over which translator will fulfill the assignment.
- One co-coordinator for all your questions, remarks etc.
- Actual translation works.
- Check and revision.
- Delivery of the translation.
- Evaluation by dialogue with the client.
Our quality translation steps
Getting a quote and accepting it
When a client brings in his task to be handled by NBT, it is either faxed or e-mailed to us. This maintains the quality of the document and it reaches us in the same quality the client has it in. When an email is confirmed, we work on the quote and let our client know how much it would cost to translate such a document. The pricing is done on the basis of per word calculation, which is a technique to keep the prices low. Else wise, some companies might even charge you per document or per hour and the translation would cost much more. This is where the difference begins to show. We make sure that the client is satisfied with our prices as well as the terms and conditions which will apply to the procedure. All your additional queries are also sorted out, this why our project managers stay online.
Selecting the best translator
After the task is confirmed by the client, all requirements are fetched and collected. The project manager decides which translator would handle the translation. The best translator is chosen who is particularly specialized and experienced in such a task. Experience and competency are one of the key points which are looked into while handling such a business. This is what matters the most to have an effective and accurate translation. This is done right after the confirmation of the task so that time is saved and work is started without wasting a moment. A translator who can be the best for a certain task is the one who is fluent in both the source language and the target language. Preferably a translator who is native to the language is given away the task.
Ensuring proper communication
From the moment a client comes in to discuss the translation and confirms the translation after the quote is accepted and satisfactory to him, the task is looked into by the same project manager who handled it at first. This is how the concentration and attention are inured fully to one task at a time. We have a huge team which works on many projects going on at the same time in the company. But each project is given separate attention and a separate team is entrusted with separate tasks. We also provide a live-chat feature which the client can use 24/7 in order to stay in touch with us during the translation. The translators are also able to get in touch with the client if they have additional questions about the project.
Actual translation work
After the translation task is assigned to the translator the proper work and analysis is done by the translator, the project manager plans out the activity and the way the task is to be carried out. Human skill is what matters the most in translation. A machine or a tool cannot reach 100% accuracy. This means that each word is translated thoroughly and the complexity and accuracy are kept in mind. Phrase by phrase is being translated with utmost attention to details. Software and tools are only being used where layouts and the look of the document matters. You however have the option to have us use computer assisted translation tools in order to save money.
Proofreading and editing
When a translation has been completed by the translator it is sent to a proofreader. This proofreader is another translator with same capabilities as the first translator who actually checks the translation against the source document. This makes sure that there are no errors in translation or if any material can be improved or changed. This adds some 20% to the time it takes to complete a project. Then the task is sent to an editor who works on the layout and outlook of the document if needed. Depending on the complexity of the task, this adds 25-30% to the total time we need for the task, but this phase makes sure you will receive the document in the same layout it was sent to us.
Final checks and delivery
Later when the editor is done with his part of the task, the document is sent back to the team. Here the document is compiled again and the format is checked. The document is reverted to the same environment and format of the original document and finally is ready for delivery. The document is then emailed back to the client while the payment was already received before the task started.
There is also a difference in paying invoice according to the need of the document. If the task is lengthy the sometimes full payment is taken before the task is started. In other cases, partial payments are received and hence the leftover payment is mean to be delivered right at this point.
Evaluation and dialogue with the client
This is the last of our quality translation steps we take with each and every job. When our client receives the document that was translated, it is made sure that they have enough time to review the document fully. We make sure there is no problem in the document from our end, but if anything in the document is improper or not according to the first discussed or set plan, it is always taken back. Conditions apply to it. The document must be reviewed within the given time. The changes to be made should match the budget. If the requirements are met fully, we will certainly work furthermore on your document till satisfaction of the client is achieved.
Those are our quality translation steps, it is how we work and make sure that our clients are satisfied. Out of everything that we learn what matters the most is delivering the promises with perfection and achieving the happiness of our clients. We always look forward to our clients who return to us for more work. We are at your service!
Available 24/7
We are available 24 hours a day, 7 days a week. Yes, you can get in touch with us to have your translation done even during the weekend! We care for our clients and understand that most of the times you’ll need your translation done fast and at a fair price, and we strive to provide you with just that. We also know that sometimes you need to send us additional instructions or revisions of the text during the translation, therefore we provide a 24/7 live-chat support so you can communicate with us whenever you need to!
How It Works
All you need to do is to send us an e-mail, give us a call or use our live-chat feature to get in touch. Send us your document and we’ll get back to you with our free quote in 5 minutes or less. If you accept our price, our project manager in-charged with your project will find the best translator and proofreader in a matter of minutes due to our in-house made project management system which gives us a direct link with all our translators. See above our quality translation steps we follow with each project.
Lowest Translation Prices
Some charge high rates for just about any language, others charge higher for rare language combinations, and most of them will charge you extra if you need your translation in a hurry. We don’t! We have the same rate for any language, we don’t charge extra for highly specialized documents and we never heard of rush fees or extra weekend fees. You may wonder why that is? It’s simple: due to using our own made project management software we are able to quickly find the best suited translator and assign him to the job, therefore cutting unnecessary expenses.
